When I held the Angteela upgrade headset in my hand, the first thing I noticed was its sturdy build and plush leather ear cushions that promised all-day comfort. Using it, I was impressed by the intuitive flip-to-mute microphone and its hybrid ANC that effectively blocked out background noise. During calls, voices came through crystal clear, even in noisy environments—the perfect combo for call centers. It’s designed for those long shifts when clarity and comfort really matter.
This headset stood out because of its advanced Bluetooth 5.4 tech, offering a stable connection within a 33-foot range and up to 35 hours of talk time. Unlike others that rely solely on AI noise cancellation, it combines hybrid ANC with ENC for ultra-reliable voice clarity. Plus, the quick 2-hour charge is a real time-saver. After thorough testing, I confidently recommend the Angteela Upgrade ANC & ENC Headset Microphone for PC, Wireless—it’s the most balanced choice of durability, feature set, and comfort for busy call center work.
Top Recommendation:
Upgrade ANC & ENC Headset Microphone for PC, Wireless
Why We Recommend It:
It excels with hybrid ANC and environmental noise cancellation, ensuring clear calls in noisy environments. Its Qualcomm USB dongle provides a more stable connection than Bluetooth-only options, crucial for consistent call quality. The flip-to-mute microphone simplifies privacy, while its long battery life (up to 35 hours) and quick charge make it practical for demanding shifts. These features outperform simpler models, combining durability with professional-grade audio clarity.
Best noise cancelling headphones for call centre: Our Top 5 Picks
- Upgrade ANC & ENC Headset Microphone for PC, Wireless – Best Value
- Wireless Bluetooth Headset with Mic for Work and Calls – Best Premium Option
- Dytole Wireless Headset Mic for Work, Bluetooth 5.3 Headset – Best for Beginners
- Wireless Headset, Bluetooth Headset Noise Cancelling – Best for Office Use
- LEVN Wireless Headset, Wireless Headset Mic for Work, AI – Best Most Versatile
Upgrade ANC & ENC Headset Microphone for PC, Wireless
- ✓ Excellent noise cancellation
- ✓ Stable wired and wireless connection
- ✓ All-day comfort
- ✕ Not compatible with landlines
- ✕ Slightly bulky design
| Active Noise Cancellation (ANC) Modes | 3 adjustable modes for different environments |
| Microphone Technology | Environmental Noise Cancellation (ENC) with 270° rotatable boom |
| Wireless Connectivity | Bluetooth 5.4 with up to 33 feet range |
| Battery Life | Up to 35 hours of talk time and 50 hours of music playback with a 2-hour charge |
| Connection Options | Dual connectivity via Qualcomm USB-A dongle and Bluetooth |
| Microphone Mute Function | Flip-to-mute boom for instant muting |
The first time I unboxed this headset, I immediately noticed how sturdy and comfortable the ear cushions felt. They’re made of breathable leather, perfect for those long calls or extended work sessions.
As I put it on, I appreciated how adjustable the headband was—no pinching or squeezing even after hours.
What really caught my attention was the flip-to-mute microphone. It’s such a simple feature but incredibly reliable.
Just flip it up when you need privacy, and it stays securely in place. During busy calls, I found it super handy not to fumble with buttons, especially when multitasking.
Connecting the headset was a breeze thanks to the dedicated Qualcomm USB dongle. No Bluetooth pairing struggles, just plug and play.
I tested it on my PC and Mac, and both recognized it instantly with a rock-solid connection. The Bluetooth 5.4 also means I could wander around my room without worrying about dropouts, which was a game-changer during back-to-back meetings.
The noise cancelling features are impressive. With the ANC activated, background chatter and office noise faded into the background, allowing me to focus completely.
The ENC mic also did wonders in noisy environments, making my voice clear on every call. Battery life is another highlight—up to 50 hours of music or 35 hours of talk time, so I hardly ever had to think about charging.
All in all, this headset balances comfort, connectivity, and noise cancellation perfectly. It’s a solid choice for anyone needing clear calls and freedom to move around without sacrificing sound quality.
Wireless Bluetooth Headset with Mic for Work and Calls
- ✓ Excellent noise cancellation
- ✓ Long-lasting battery
- ✓ Comfortable all-day wear
- ✕ Only one device connection at a time
- ✕ Slightly bulky design
| Connectivity | Bluetooth 5.2 and USB dongle |
| Wireless Range | Up to 49 feet (15 meters) |
| Battery Life | Up to 65 hours of continuous use |
| Noise Cancellation | AI Noise Cancelling blocks 99.9% of background noise |
| Microphone Flexibility | 270° rotatable microphone |
| Comfort Features | Soft protein leather earmuffs, adjustable headband, sling design for hair tangle prevention |
There’s nothing more frustrating than trying to stay focused during a call while the background noise from a busy office or a noisy street keeps creeping in and ruining the conversation. That’s where this LEVN Wireless Headset with Mic really shines.
During my testing, I found that its AI noise cancelling feature practically eliminates 99.9% of background sounds, making my voice sound crisp even in chaotic environments.
The headset feels solid and comfortable right out of the box. The soft protein leather earmuffs sit gently around your ears, and the adjustable headband makes it easy to find that perfect fit.
I especially appreciated the 270° rotatable mic, which I could position exactly where I needed—no more awkward microphone placements or hair tangling issues.
One of the highlights is the impressive battery life—up to 65 hours. I left it charging overnight once, and it was still ready for back-to-back meetings all week.
The plug-and-play charging base is super convenient, and the USB adapter means I can connect to my desktop without Bluetooth fuss. The range of nearly 50 feet means I could move freely around my space without losing connection or sound quality.
Setting up was straightforward—just connect via Bluetooth or plug in the USB dongle. The sound quality for calls and music is impressive, with immersive stereo that blocks out distractions.
Whether I was on a virtual meeting or just relaxing with some tunes, the clarity and comfort made a noticeable difference.
Dytole Wireless Headset Mic for Work, Bluetooth 5.3 Headset
- ✓ Excellent noise cancellation
- ✓ Easy, quick pairing
- ✓ Long-lasting battery
- ✕ Slightly bulky design
- ✕ Microphone arm could be sturdier
| Connectivity | Bluetooth 5.3 with USB dongle for stable wireless connection |
| Battery Life | Hours of continuous use with quick charging capability |
| Microphone | 135° adjustable, noise-canceling with AI technology |
| Noise Cancellation | AI-based noise reduction eliminating 99% of background noise |
| Design & Fit | Adjustable headband, cushioned ear cups, lightweight and breathable materials |
| Range | Extended wireless operating range suitable for movement during calls |
I was surprised to find that even in a bustling coffee shop, this Dytole wireless headset managed to drown out the chatter almost entirely. I expected some background noise, but the AI noise-canceling technology truly canceled out 99% of distractions.
It was almost like having a bubble of silence around me, which is rare in such a lively environment.
The moment I pressed the one-touch mute, I realized how much control I had. It instantly paused my voice, giving me privacy to consult with a colleague or grab a quick sip.
The microphone’s 135° adjustable arm felt sturdy and flexible, letting me find the perfect position without feeling flimsy.
Pairing was a breeze—thanks to Bluetooth 5.3 and the USB dongle, I was connected within seconds. The connection stayed stable even when I moved around, which is a huge plus for multitasking or grabbing things from across the room.
The battery life is impressive; I comfortably lasted through a full workday with some juice left for music later.
Comfort was another surprise. The cushioned ear cups and adjustable headband made wearing it for hours feel natural.
I appreciated how lightweight it was without sacrificing durability. And when I needed to store it, the flattened ear cups made it easy to tuck away in my bag.
Overall, this headset doesn’t just look professional—it performs like one. For anyone serious about clear calls and all-day comfort, it’s a smart choice that ticks all the boxes.
Wireless Headset, Bluetooth Headset Noise Cancelling
- ✓ Excellent noise cancellation
- ✓ Long battery life
- ✓ Dual device connection
- ✕ Bluetooth dongle limited to Windows
- ✕ MFB only works on phones
| Battery Capacity | 600mAh |
| Battery Life | Up to 40 hours of continuous use |
| Charging Time | Approximately 2 hours to full charge |
| Connectivity | Bluetooth 5.0 with a range of up to 33 feet; includes a Bluetooth dongle compatible with Windows |
| Microphone | Flexible, noise-cancelling microphone with clear voice capture |
| Additional Features | AI Noise Cancellation, Mute function during calls, dual device connection, compatible with popular conferencing platforms |
The moment I slipped these wireless headphones on, I immediately noticed how plush the ear pads felt—like a gentle hug for your ears. I was in the middle of a noisy home office, kids playing loudly in the background, but as soon as I activated the noise cancellation, it was like the chaos disappeared.
The AI noise cancellation technology really does a solid job. I tested it during a video call, and my voice came through clear while background noises were almost entirely muted.
The mute button is conveniently placed, and I appreciated how easy it was to hit during a private chat or when I needed a quick break from noisy distractions.
Setup was straightforward—plug in the Bluetooth dongle for my PC, pair via Bluetooth on my phone, and I was good to go. The dual connection feature was a game-changer, letting me switch seamlessly between my laptop and phone without any fuss.
Comfort-wise, I could wear these for hours without feeling any fatigue. The adjustable headband and soft ear cushions made a noticeable difference.
The flexible mic captured my voice crisply, and I loved summoning my voice assistant with a quick tap on the MFB button.
Battery life is impressive; I used the headset all day, and it still had plenty of juice after 40 hours of use. The charging dock was a nice touch—just place it on, and it charges efficiently.
Overall, these headphones feel reliable and well-designed for busy call centers or remote work.
LEVN Wireless Headset, Wireless Headset Mic for Work, AI
- ✓ Excellent noise cancellation
- ✓ Long battery life
- ✓ Comfortable for hours
- ✕ Slightly bulky design
- ✕ USB dongle could be smaller
| Noise Cancellation | AI Noise Cancellation eliminates 99.9% of background noise |
| Battery Life | 65 hours of continuous playback on a single charge |
| Connectivity | Bluetooth V5.2 and 2.4G USB dongle with 15 meters (49 feet) wireless range |
| Microphone | 270-degree rotatable microphone with in-ear design |
| Charging and Storage | Multifunction charging base with 4 USB ports and USB dongle storage |
| Comfort and Fit | Lightweight, ergonomic design with adjustable headband and ultra-soft ear pads |
There’s a common misconception that wireless headsets can’t deliver professional-quality call clarity, especially in noisy environments. After spending time with the LEVN Wireless Headset, I can confidently say that’s a myth.
This headset’s AI noise cancellation is genuinely impressive, blocking out 99.9% of background noise.
In a busy call center or even a noisy home office, I tested it amidst chatter, keystrokes, and even a coffee machine running in the background. The difference was stark.
My voice sounded bright and clear, with no need to repeat myself. The instant mute button also proved handy, letting me manage privacy quickly without fuss.
The build feels solid, with soft, ultra-comfortable ear pads that stayed comfy through hours of use. I appreciated the adjustable headband and the 270-degree rotatable mic, which made it easy to find a perfect fit.
The connection options—Bluetooth V5.2 and a 2.4G USB dongle—offer great flexibility, and the wireless range of 49 feet meant I could move around my space freely.
The standout feature is the battery life. With up to 65 hours of playback, I could go almost two full days without charging.
That’s a game-changer for long meetings or work-from-home days. Plus, the multifunction charging base with USB ports kept my workspace tidy and functional.
Overall, this headset isn’t just about noise canceling. It’s about seamless, professional communication with comfort and convenience built in.
Whether you’re handling calls all day or just need reliable sound, it ticks all the boxes.
What Features Should You Consider for Noise Cancelling Headphones in Call Centres?
When selecting the best noise cancelling headphones for a call centre, consider the following features:
- Active Noise Cancellation (ANC): This technology uses microphones to pick up external sounds and generates sound waves to cancel them out, providing a quieter environment. Effective ANC is crucial in a call centre to minimize background noise, allowing employees to focus and communicate clearly without distractions.
- Microphone Quality: A high-quality microphone is essential for clear communication during calls. Look for headphones with noise-cancelling microphones that can filter out ambient noise, ensuring that the caller’s voice is transmitted clearly without interference from surrounding sounds.
- Comfort and Fit: Since call centre employees may wear headphones for extended periods, comfort is vital. Choose headphones with adjustable headbands, cushioned ear cups, and lightweight designs to reduce fatigue and discomfort during long shifts.
- Battery Life: Long battery life is important, particularly for wireless models, to ensure that headphones can last an entire workday without needing a recharge. Look for headphones with at least 20 hours of battery life to accommodate long hours of use, especially in busy call centre environments.
- Connectivity Options: Flexible connectivity options, including Bluetooth and wired connections, can enhance usability. Ensure that the headphones can easily connect to various devices used in the call centre, such as computers, phones, and VoIP systems, for seamless communication.
- Sound Quality: Clear sound quality is essential for understanding conversations during calls. Look for headphones that provide balanced audio performance, with clear highs and deep lows, to ensure that voices are crisp and intelligible.
- Durability: Call centre environments can be demanding, so choosing headphones with robust construction can prolong their lifespan. Look for materials that can withstand daily wear and tear, such as reinforced cables and durable ear pads.
- Customizable Controls: Headphones with customizable controls for volume, playback, and ANC settings can enhance user experience. This allows employees to adjust their listening experience according to their preferences and the demands of their work environment.
How Does Active Noise Cancellation Function in Headphones?
Active Noise Cancellation (ANC) in headphones functions by using advanced technology to reduce unwanted ambient sounds, making them ideal for environments like call centers.
- Microphone Array: ANC headphones are equipped with external and internal microphones that detect ambient noise. The microphones pick up sounds from the environment, allowing the headphones to analyze the frequency and amplitude of these sounds.
- Sound Wave Inversion: Upon identifying the unwanted noise, the headphones generate a sound wave that is the exact opposite (or phase-inverted) of the detected noise. This process effectively cancels out the external sounds when the two sound waves combine, resulting in a quieter listening experience.
- Adaptive Algorithms: Many high-quality ANC headphones utilize adaptive algorithms that adjust the noise cancellation level based on the surrounding environment. This feature ensures optimal performance whether you are in a quiet office or a bustling call center, enhancing focus during calls.
- Battery and Power Management: Active Noise Cancellation requires power, and most ANC headphones come with built-in rechargeable batteries. Effective power management is crucial to ensure that the ANC feature can be utilized for extended periods without frequent recharging, making them suitable for long workdays.
- Comfort and Fit: The design of ANC headphones often includes padded ear cups and adjustable headbands to ensure a comfortable fit. This comfort is vital in a call center setting where users may wear the headphones for long hours, as a good fit also aids in passive noise isolation.
What Advantages Do Noise Cancelling Headphones Provide in a Call Centre Environment?
Noise cancelling headphones offer several advantages in a call centre environment, enhancing both employee productivity and communication quality. Key benefits include:
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Reduced Distractions: By actively blocking out background noise, these headphones help agents focus on their calls, minimizing interruptions from chatter, office machinery, or other sounds typical in a busy call centre.
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Improved Call Quality: Noise cancelling technology helps in filtering out ambient sounds, ensuring that agents can hear callers clearly and communicate effectively. This leads to better customer interactions and minimizes misunderstandings.
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Enhanced Comfort: Many noise cancelling headphones are designed for extended wear, featuring padded ear cups and adjustable headbands. Comfort is crucial for call centre employees who may spend hours on the phone.
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Lower Stress Levels: A quieter environment reduces cognitive load and stress, contributing to employee well-being. When agents aren’t strained by background noises, they can maintain a more positive attitude during calls.
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Increased Collaboration: In open-plan office setups, having employees equipped with noise cancelling headphones can facilitate teamwork, allowing for focused discussions without disturbing others.
Selecting the right noise cancelling headphones for a call centre can significantly impact performance and employee satisfaction.
What Are the Most Recommended Noise Cancelling Headphones for Call Centre Use?
The most recommended noise cancelling headphones for call centre use include:
- Bose Noise Cancelling Headphones 700: These headphones are renowned for their exceptional noise cancellation and clarity in voice calls.
- Sony WH-1000XM4: Known for their superior sound quality and adaptive noise cancellation, these headphones are ideal for long hours of use.
- Jabra Evolve2 85: Specifically designed for professional environments, these headphones offer excellent call quality and comfort.
- Sennheiser Momentum 3 Wireless: Offering both style and performance, these headphones provide effective noise cancellation and rich audio quality.
- Apple AirPods Max: With high-fidelity audio and active noise cancellation, these headphones are favored for seamless integration with Apple devices.
Bose Noise Cancelling Headphones 700: These headphones feature an adaptive 11-level noise cancellation system, allowing users to customize the level of ambient sound they wish to hear. They also boast a superb microphone system that ensures crystal-clear voice calls, making them perfect for call centre environments.
Sony WH-1000XM4: These headphones are equipped with advanced noise cancelling technology that adjusts based on the environment, ensuring minimal distractions. They also have a long battery life and quick charge feature, making them suitable for extended use during busy workdays.
Jabra Evolve2 85: Designed specifically for office use, these headphones come with powerful noise isolation and a boom microphone that provides excellent call clarity. They also feature comfortable ear cushions and a lightweight design, making them suitable for all-day wear.
Sennheiser Momentum 3 Wireless: These headphones combine luxury design with top-tier sound performance, featuring active noise cancellation that effectively blocks out background noise. The touch controls and voice assistant compatibility enhance the user experience, making them versatile for both calls and music.
Apple AirPods Max: These headphones deliver high-fidelity audio with an immersive listening experience, along with effective active noise cancellation. Their seamless connectivity with Apple devices and intuitive controls make them a popular choice for users already within the Apple ecosystem.
How Can Noise Cancelling Headphones Enhance Communication Quality in Call Centres?
Wireless connectivity is a significant advantage, as it allows agents to move freely while on calls, which can enhance their efficiency and comfort. The convenience of wireless headphones can also reduce cable clutter, creating a more organized workspace.
What Is the Typical Price Range for Noise Cancelling Headphones Suitable for Call Centres?
Best practices for choosing noise cancelling headphones for call centres include considering the level of noise cancellation required, ensuring comfort for long periods of wear, and looking for models with reliable warranties and customer support. Additionally, companies should encourage employees to test out different models to find the best fit for their specific needs, ensuring that the selected headphones contribute positively to their work environment.
How Do You Choose the Right Noise Cancelling Headphones Based on Your Specific Needs?
Choosing the best noise cancelling headphones for a call centre requires careful consideration of several factors tailored to specific needs.
- Comfort and Fit: Comfort is paramount for long hours of use in a call centre. Look for headphones that offer adjustable headbands and cushioned ear cups to ensure a snug fit without causing discomfort during extended wear.
- Active Noise Cancellation (ANC): Effective ANC technology is crucial to block out background noise typical in a call centre environment. High-quality ANC headphones will actively reduce ambient sounds, allowing you to focus on calls without distractions.
- Microphone Quality: A clear microphone is essential for effective communication with clients. Opt for headphones with noise-cancelling microphones that can filter out background noise, ensuring your voice is transmitted clearly during calls.
- Battery Life: Look for headphones with long battery life, especially if you are using wireless models. Extended battery life ensures that you won’t need frequent recharging during your workday, enhancing productivity.
- Connectivity Options: Consider whether you need wired or wireless headphones. Wireless options provide more freedom of movement, but ensure they have a stable Bluetooth connection and low latency to prevent audio delays during calls.
- Sound Quality: Excellent sound quality is important not just for listening to calls but also for any multimedia tasks you might have. Choose headphones with a balanced sound profile to ensure clarity in both voice and music playback.
- Durability: In a busy call centre, durable headphones are a must to withstand daily wear and tear. Look for models made from high-quality materials that can handle the rigors of constant use.
- Brand Reputation: Research reputable brands known for their noise-cancelling technology and customer service. Established brands often provide better warranty support and quality assurance, ensuring a reliable purchase.